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  • Sourcing Solutions
  • Services & Membership
  • Help & Community
What is Alibaba.com?

 1  What is Alibaba.com?

Alibaba.com is the world's largest marketplace for global trade and the leading provider of online marketing services for importers and exporters. It is the place for buyers and suppliers to find trade opportunities and promote their businesses online. Normally, buyers and sellers will buy and sell in large quantity. 

Alibaba.com is neither a trading company nor a buyer. We are an online business platform, where you can search or post information to find potential business partners. To find out more about Alibaba Group, please visit www.alibaba.com.

Here is how it works:


 2  What's the difference between Alibaba.com and AliExpress.com?

Alibaba.com is a leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Most of the members on Alibaba.com are manufacturers, trading companies or resellers with bulk trade. 

AliExpress is a global retail marketplace offering quality products at factory prices in small quantity. Your order amount can be as low as 1 item and you can pay safely using Buye Protection service.

Benefits on Alibaba.com

 1  Benefits on Alibaba.com

Alibaba.com is the world's largest marketplace for global trade and leading provider of online marketing services for importers and exporters. It is the platform for buyers and suppliers to find trade opportunities and promote businesses online. If you are new member on Alibaba.com, you could:

a) Discover products & suppliers;

b) Manager orders online;

c) Get full Order Protection.

To learn more, please click here.

Trade Assurance

 1  What is Trade Assurance?

Trade Assurance is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.

 You're covered if:

  • Your products are not shipped on time as per the contract with your supplier
  • Your products do not meet the quality standards as per the contract with your supplier


 1  Search & Contact a Trade Assurance Supplier

a) Simply tick the Trade Assurance filter when searching for a product:

b) Click "Contact Supplier | Chat Now"to make an inquiry.

 2  Place Your Trade Assurance Order

a) Place a Trade Assurance order just like any other order, just make sure the supplier has the Trade Assurance icon. After negotiation, ask your supplier to draft an order for you. The supplier can place an order online or upload a PI.

b) You can click "Start Order" on the product details page, or the supplier's minisite and complete the required fields yourself. Or you can go to "Message Center" to start an order.

 3  Choose whether to use Product Inspection service

Product Inspection Service: For better product quality control before shipment, we recommend asking your supplier to include a third-party inspection service in your Trade Assurance order.

Learn More about Inspection Service


 1  Send Initial Payment

After checking that your order is correct, send your initial payment. You can sign into "My Alibaba" to find the order you want to make a payment for.

a) On the order list page

b) On the order detail page

 2  Select Your Payment Method

You mainly have three payment options available:


 3  Pay the Balance

Once you have made the initial payment, you can negotiate with the supplier to pay the balance before or after your order has been delivered.

Go to the "Order Details" page and click "Pay the Balance". Choose to complete the balance payment with e-Checking, Credit Card, or Telegraphic Transfer (T/T).




 1  What is Alibaba.com Inspection Service?

When you place an order with your supplier, you want to be assured that the goods meet your quality standards before they are shipped.

Here is how Alibaba.com's Inspection:

You can purchase inspection services from professional third party inspectors on Alibaba.com for your trade assurance orders. The inspectors will visit the manufacturing facilities in China and prepare reports including pictures to verify that the goods being produced and shipped are up to standard.

Two leading inspection companies are offering services on Alibaba.com.

 2  How to get Alibaba Inspection Service?

a) Start a Trade Assurance order in My Alibaba

b) In the Trade Assurance order page, select "Product Inspection Service" under "Value-Add Service" two inspection programs will be shown. The two programs have different quotes and you can choose one to suit your needs. Hover your mouse cursor over the different programs to view the number of inspection items and samples inspected by each program.

c) When choosing an inspection service, the inspection fee will be automatically added to the total order amount.

d) After submitting the Trade Assurance order, you can check the inspection status in the order details page. The inspection status can be either "Waiting for inspection", "Under inspection" or "Inspection finished".

If you need to contact the inspection company, you can click on the business card icon next to the name of the inspection company.

e) After the inspection is complete, you can view the inspection report in the order details page of the Trade Assurance order. Click Report to download.

f) If the supplier does not select the pre-shipment inspection service when drafting the Trade Assurance order, buyers can take the initiative to select the initial payment at the time of the pre-shipment inspection service. The inspection fee will be automatically added to the initial payment.


 1  What about shipping if I buy many products?

Shipment is agreed between you and supplier, not by Alibaba.com. If you buy from different suppliers and want to ship together, we regret to advise it's not supported. You can only contact each supplier for seperated shipment.

To know more about shipment, please contact your supplier directly and tell your shipment requirements.

 2  How long it takes for me to receive my order?

There are two types of order on Alibaba.com:

  • Trade Assurance Order;
  • Offline Order (order placed outside Alibaba.com with supplier).

a) For Trade Assurance order
Please sign into your account, go to My Alibaba-Order-All Orders to find the order.

Shipment is agreed by you and your supplier, instead of by Alibaba.com. To get the exact shipent info, please go to the order details page and you will see 'Shipment terms' about shipment date. As to how long it travels after shipped, please contact your supplier directly, or you can contact shipping company if you have already got tracking number from your supplier.

Generally, it takes about 15 days for air freight to receive goods, 15 days for express delivery (In addition to Post Air Parcel, it takes 60 days), 30 days for land transportation and 45 days for sea transportation.

b) For Offline Order
Please contact your supplier directly about shipment duration.

 3  When will I receive my order?

You can find the expected delivery time on the order details page. Once the supplier has shipped your order, the delivery information will be updated there.

To view the expected delivery time, go to Order-All Orders, find the order and click View More to order detail page.  

On order detail page, find Shipment terms, and you can see the expected shipment date. And any logistics updates also show.

If you want to know more precise information about your shipment, please contact the supplier. Usually, it needs to take 23 days for airfreight, 45 days for sea transportation, and 60 days for land transportation.

Complete Order

 1  Confirm Receipt

When the order has been shipped and your balance payment has arrived at your supplier's account, your order status will change to "Waiting for Delivery Confirmation". You can then click "Confirm" on the order details page to confirm receipt of your shipment.

 2  Leave Feedback for your Supplier

When you have confirmed receipt, the order will be complete. You may then leave feedback about the supplier to share your overall experience with other buyers.

Disputes & Refunds

 1  Apply for refund

Trade Assurance covers you in the event of shipping or quality-related disputes.

You can access the dispute function once your initial payment is complete. If the shipping time or product quality does not meet the required standards set in your contract, you can apply for refund:

 2  Getting a Refund

Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method:

  • Credit Card: receive the refund within 12 working days.
  • T/T: receive the refund within 7 working days.
  • e-Checking: receive the refund within 5 working days.

Please note that remote locations may take longer to process the refund.

Super september

 1  What is the Super September?

#SuperSeptember is one of Alibaba.com’s biggest sales events of the year. Promotion featuring a full month of deals and discounted services. Click here to view more.

 2  Super September key benefits

Make a purchase during the #SuperSeptember to enjoy the following offers subject to terms and conditions:

  • 50% off (up to $300) shipped via Alibaba.com Ocean Shipping to the U.S.
  • 50% off (up to $30) shipped via Alibaba.com Air Express to the U.S.
  • 50% off inspection service
  • Up to $100 off loan fee with Pay Later* (available to U.S. buyers only)
  • Local T/T Wire Transfer


50% off Alibaba.com Ocean Shipping:

You can enjoy 50% off (up to $300) for sea freight shipping from China to over 35,000 US zip codes subject to terms and conditions


50% off Alibaba.com Air Express (available from Shenzhen warehouse)*:

You can enjoy 50% off shipping via Alibaba.com Air Express (up to $30) during Alibaba.com’s #SuperSeptember promotion from Alibaba.com Shenzhen warehouse to over 30,000 US zip codes subject to terms and conditions.


50% off Inspection Services:

Buyers that place Trade Assurance orders with suppliers that support inspection services can enjoy 50% off for inspection services offered by China Certification & Inspection Group Co., Ltd and Bureau Veritas Consumer Products Services Shanghai Co., Ltd. This offer is available to the first 1200 orders during Alibaba.com’s #SuperSeptember promotion on a first-come, first-served basis and is subject to terms and conditions.


Up to $100 off loan fee with Pay Later*:

Up to $100 off your first loan fee when you take your first Pay Later with Kabbage business loan on Alibaba.com.  No minimum loan amount requirement. One-time discount (up to $100) reflected as a credit toward your first month’s loan fee. One (1) credit per customer. Available for the first 1,500 customers who take loans from September 4 to September 30, 2018. Terms and conditions of the promotion may change. The promotion may be canceled at any time. Available to U.S. buyers only.

All Kabbage business loans are issued by Celtic Bank, a Utah-chartered industrial bank, Member FDIC. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice.

Alibaba.com is not the lender or broker for any Kabbage loans. Alibaba.com makes no representation that you will be qualified for a Kabbage line of credit. 


Local T/T Wire Transfer:

Starting from September 4, 2018, buyers from U.S.,UK, Canada, Australia and EU countries Alibaba.com can make payments for Trade Assurance orders to local bank accounts with improved wire transfer processing time and lower bank charges compared to international wire transfer.


When is the promotion period?

4 September, 2018 00:00:00 PDT – 31 October, 2018 23:59:59 PDT for 50% off Alibaba.com Ocean Shipping promotion

4 September, 2018 00:00:00 PDT – 30 September, 2018 23:59:59 PDT for all other promotions.


Click here to view more